Warranty, Refunds, Returns and Exchanges
Azaya will NOT provide warranty on any of its items unless stated but will consider refunds, returns and exchanges in certain conditions.
Azaya will only approve refunds, returns and exchanges on the following conditions:
- If the item does not arrive at the destination within 14 days of Shipment (is not applicable if in transit with courier company).
- If there is a physical fault with the item (subject to photographic evidence and dispute).
- If the item sent is a different colour, size, style.
- If the item is sent to the wrong address due to an error by Azaya.
- If the item is purchased from a country where it cannot be shipped to due to difficulty and excessive costs, the customer will be notified and refunded the full amount.
Azaya will NOT approve refunds, returns and exchanges on the following conditions:
- If the item is not the correct size,
- If the customer changes his/her mind after ordering,
- If the item is sent to the wrong address which was provided by the customer,
All claims will need to have a dispute opened by the customer and evidence may be necessary
Azaya may not be liable to pay for return couriers on certain conditions.
Returns on certain items may not be allowed due to hygienic purposes.
Refunds, Returns and Exchanges may not be allowed if there is evidence of deformities and or usage by the customer.
Shipment time on return items is 14 days from closure of dispute.